... or do you have a question that we couldn't answer here?
FAQ
The most important information for you at a glance
.How long does it usually take to receive the goods from the time I place the order?
As soon as we receive your order, we will pick the glasses for you in our warehouse. Then each frame must once again pass the critical eyes of our final inspection. Only when everything fits 100%, the glasses are packed and sent on their way to you. This can take about 2 business days depending on the volume.
The shipping service provider UPS picks up your package from us and in standard shipping it usually takes 2 business days within Germany until delivery to your store. Also in neighboring EU countries can be expected with about the same transport time.
If the shipment to a country outside the EU, such as Switzerland, so still some time for customs clearance must be included.
.Is there a minimum order quantity?
No, a minimum order there is not. Of course, you can also store for a single pair of glasses. However, we ask in the sense of sustainability to combine orders as far as possible.
.How is it shipped?
We ship with UPS and use the standard shipping.
Inside Germany and most neighboring EU countries, the transit time is approx. 2 business days. Outside the EU must also be calculated with 1-2 days for customs clearance.
The corresponding costs are displayed when you complete the order at the checkout.
If you need your delivery very urgently, we can also gladly send for an additional charge by express. Just write us a corresponding instruction in the "Comment" field at the store checkout.
.How can be paid?
The terms of payment for online orders are the same as the terms stored in your FUNK customer account.
Do the models also come in different sizes?
Our models are each only in the specified size. However, we have models that are very similar in design and differ mainly in size. I.e. here is then possibly the right thing for you and your (n) customers / in it.
.Can I have a model in another color as well?
After we have our own manufacture, there is virtually nothing that would be impossible. I.e. in the collections Dieter Funk and Sashee Schuster we can be very creative. And also in the collection FUNK Food you can do a lot with our special hand dyeing technique. However, these are always custom-made and we ask you to discuss this with your FUNKrep before you place an order in the online store.
The delivery time until completion or delivery of this custom-made must also be clarified individually.
We ask for your understanding that special and individually made glasses can not be exchanged or returned.
.Can I still change an order I have placed?
Since we do our best to process your order as quickly as possible, orders that have been placed can only be changed to a limited extent. Sollte einmal etwas nicht passen, kontaktiere bitte schnellstmöglich unseren Vertrieb unter stock@funk.de oder 08869-912-900.
How do I get advertising material / logos etc.?
You will also find a page here in the store from where you can directly download many logos, photos, etc.
Likewise, you will find as an article directly in the store also material such as banners, posters and our collection books, which you can easily order directly.
You need something extra or individual? Feel free to ask your FUNK rep about it or email us at marketing@funk.de.
Can I return goods purchased in the online store to FUNK?
With your FUNK rep you have certainly already discussed our returns policy. The frames purchased here in the online store also fall under this regulation.
.I have a complaint - can I order the replacement directly here?
Before you directly order a new pair of glasses here in the store, we ask you to contact either your FUNK rep or ourInternal Sales. Because in the spirit of sustainability, and with a manufacture in the background, it is often possible to repair damage or possibly only replace part of the glasses with a spare part.
